{"id":1237,"date":"2024-06-24T14:51:40","date_gmt":"2024-06-24T12:51:40","guid":{"rendered":"https:\/\/tbsskateco.com\/?page_id=1237"},"modified":"2024-10-08T09:13:40","modified_gmt":"2024-10-08T07:13:40","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/tbsskateco.com\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/tbsskateco.com\/wp-content\/uploads\/2023\/05\/skateboard-skateboarder-skateboarding-2909-scaled.jpg\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_menu menu_id=\u00a0\u00bb3&Prime; dropdown_menu_bg_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb dropdown_menu_text_color=\u00a0\u00bb#000000&Prime; dropdown_menu_active_link_color=\u00a0\u00bb#000000&Prime; mobile_menu_bg_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb mobile_menu_text_color=\u00a0\u00bb#000000&Prime; logo=\u00a0\u00bbhttps:\/\/tbsskateco.com\/wp-content\/uploads\/2023\/08\/LOGO_TBS_blancjaune1.png\u00a0\u00bb logo_url=\u00a0\u00bbhttps:\/\/tbsskateco.com\/\u00a0\u00bb logo_width=\u00a0\u00bb11%\u00a0\u00bb logo_tablet=\u00a0\u00bbhttps:\/\/tbsskateco.com\/wp-content\/uploads\/2023\/08\/LOGO_TBS_blancjaune1.png\u00a0\u00bb logo_phone=\u00a0\u00bbhttps:\/\/tbsskateco.com\/wp-content\/uploads\/2023\/08\/LOGO_TBS_blancjaune1.png\u00a0\u00bb logo_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb logo_width_tablet=\u00a0\u00bb25%\u00a0\u00bb logo_width_phone=\u00a0\u00bb40%\u00a0\u00bb logo_width_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb menu_font=\u00a0\u00bb|700|||||||\u00a0\u00bb menu_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||20px|false|false\u00a0\u00bb background_color_phone=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb background_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_enable_color_phone=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_menu][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding=\u00a0\u00bb0px||50px||false|false\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_row admin_label=\u00a0\u00bbrow\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding=\u00a0\u00bb58px|||||\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text admin_label=\u00a0\u00bbText\u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<h2>Politique de remboursement et retour<\/h2>\n<p><strong><\/strong><\/p>\n<p><strong>Pour toute demande de retour, merci d&rsquo;envoyer un mail \u00e0 tbsskateco(at)gmail.com.<\/strong><\/p>\n<p>Our refund and returns policy lasts 30 days: you have <strong>30 days to try the system as you wish,<\/strong> and if it doesn\u2019t suit you, you can return it (at your own expense) for a full refund. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<p>For all the products except the system: to be eligible for a return, your item must be unused and in the same condition that you received it.<\/p>\n<p>For all products including the system: it must be in the original packaging.<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<p><\/p>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- \/wp:list --><\/p>\n<ul>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul><\/ul>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Refunds<\/h2>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p>&nbsp;<\/p>\n<p><!-- wp:paragraph --><b>Late or missing refunds<\/b><\/p>\n<p><!-- \/wp:paragraph -->If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p>Contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at tbsskateco(at)gmail.com.<\/p>\n<p>&nbsp;<\/p>\n<h2>Exchanges<\/h2>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tbsskateco(at)gmail.com.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2><\/h2>\n<h2>Shipping returns<\/h2>\n<p>To return your product, please email us at tbsskateco(at)gmail.com.<\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<h2>Need help?<\/h2>\n<p>Contact us at tbsskateco(at)gmail.com for questions related to refunds and returns.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement et retour Pour toute demande de retour, merci d&rsquo;envoyer un mail \u00e0 tbsskateco(at)gmail.com. Notre politique de remboursement et de retour dure 30 jours : vous disposez de 30 jours pour essayer le syst\u00e8me comme vous le souhaitez, et s&rsquo;il ne vous convient pas, vous pouvez nous le renvoyer (\u00e0 vos frais) pour [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h3>Overview<\/h3>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<h2>Refunds<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<b>Late or missing refunds<\/b>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<b>Sale items<\/b>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Exchanges<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Gifts<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Shipping returns<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<h2>Need help?<\/h2>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1237","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - TBS skate co.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tbsskateco.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - TBS skate co.\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement et retour Pour toute demande de retour, merci d&#039;envoyer un mail \u00e0 tbsskateco(at)gmail.com. 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